DAL-TILE LAUNCHES “UNIQUE IN THE INDUSTRY” EXCEPTIONAL WARRANTY PROGRAM FOR CUSTOMERS WHO USE NTCA
Thursday, July 11, 2019
Posted by: Trish Moss
Dal-Tile Corporation is currently launching a new program nationwide to benefit tile installers who have attained the coveted NTCA “Five-Star Contractor” level of achievement in their craft and to also benefit their customers. The NTCA Five-Star Contractor title is granted by the National Tile Contractors Association (NTCA) to those NTCA members who have objectively demonstrated a proven track record of success in tile and stone installation and business management. Although Dal-Tile already offers strong warranties to all customers on all of their quality products regardless of who installs, Dal-Tile believes so strongly in the quality of workmanship offered by NTCA Five-Star Contractors that Dal-Tile is now choosing to provide longer warranties to customers on products that are installed by NTCA Five-Star Contractors. The new warranty program is just one more way that as the leading manufacturer in the industry, Dal-Tile is supporting qualified, superior installers.
“Dal-Tile is now offering end-users a 5-year ceramic tile warranty and a 10-year warranty on porcelain products installed by a NTCA Five-Star Contractor,” said John Cousins, Senior Vice President, Dal-Tile Corporation. “These are outstanding warranties that no other tile manufacturer in the industry is offering to our industry’s NTCA Five-Star Contractors. The warranties apply to Daltile, Marazzi, and American Olean products when installed in accordance with approved installation systems.”
“One of the greatest challenges for the tile industry is the shortage of qualified installers,” said Cousins. “As the industry stalwart, Dal-Tile believes in setting up our industry’s installation leaders for even greater success. These warranties not only make today’s NTCA Five-Star Contractors’ businesses more profitable, but they incentivize other installers to earn the NTCA Five-Star Contractor designation that represents proven excellence in craftsmanship. Dal-Tile is committed to continuing our legacy of equipping the installer community for success.”
“NTCA is excited about Dal-Tile’s warranty program,” said Amber Fox, NTCA Five-Star Program Director. “It not only demonstrates Dal-Tile’s pledge to promote qualified labor; it shows they recognize labors’ contribution to the success of construction projects.”
Dal-Tile’s Hilary Frank will be presenting all details of the new warranty program to contractors attending the upcoming NTCA Five-Star Contractor summer meeting in Canada. Frank is a Dal-Tile Midwest Regional Vice President as well as a NTCA Board Member.
“The warranty program is already up and running,” added Cousins. “For more information, visit daltilewarranty.com.”
To learn more about the NTCA Five-Star Contractor Program, visit www.tile-assn.com/page/FiveStar.
Dal-Tile is the largest manufacturer and marketer of ceramic tile, natural stone, and countertop products used in residential and commercial spaces across North America. Under its powerhouse brands — Daltile, Marazzi, and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.
Dal-Tile has more than 9,000 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards, design galleries, and design studios, as well as through independent distributors and leading home center retailers nationwide.
Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.