Specify Quality Installers
Share |



  NTCA Members Since 2004

Specifying Qualified Installers

Tile: It’s the go to finish when you are looking for high fashion and high function.  But you might not get either if you leave it to just anyone to install.  Unlike plumbing, electrical, and structural masonry trades, tile installers and the tile contractors that employ them are not generally required to meet minimum trade craft criteria to be in business.  

The difference between trained, experienced installers and inexperienced installers is noticeably reflected in their work, and the difference between a quality contractor and a deficient one is reflected in their service and business operations.  Together, contractor and installer transform your concept into reality.


Architects and specifiers are strongly encouraged to include language in job specifications requiring qualified labor and enforce this with the general contractor.  See the Tile Council of North America Handbook for a list of industry recognized  pre-qualification programs for installers and contractors such as the Ceramic Tile Education Foundation Certified Tile Installer Program, the ACT (Advanced Certifications for Tile Installers) Program,the NTCA 5-Star Contractor Program, and the TCAA Trowelof Excellence Program.  General Contractors can help deliver a quality tile installation by fulfilling contractor qualification requirements in job specifications.  When not included, utilize internally developed qualifications.

Require proof of qualifications to be included with all project bids.  Thoroughly compare estimates from bidding contractors before awarding contracts. Often, higher estimates reflect better materials and additional necessary components and tasks, like substrate preparation and movement joints.  

Homeowners should not hesitate to ask contractors for proof of insurance, their license (where required), and their installation qualifications.  Thoroughly interview bidding contractors and check several references. Take the timeto ensure they have a proven track of record of success in performing the work needed in your specific application.

Facade - Install by NTCA Member Klaser Tile, Inc. San Diego, CA

Foyer - Install by NTCA Member Cox Tile, Inc. San Antonio, TX






NTCA special member designations and recognitions: 

  NTCA Five-Star Members:  

NTCA Five-Star members have completed and been approved for acceptance in a strong association accreditation program.  Five-Star Members have been NTCA members for over three consecutive years, have an active safety program, are committed to continuing education, training and certification for their installers, and have many formal recommendations from their customers, suppliers, and peers in the tile installation industry.


CTI Certified Tile Installer Members: 
Through written and hands on testing, these installers have successfully passed these industry approved tests for the proper installation of ceramic tile.  These installers have the knowledge and skills to install your tile with current industry best practices, while adhering to industry approved standards.

    ACT Advanced Certifications for Tile Installers: 
ACT Certified Tile Installers have specific certifications in
tile installation procedures that meet current ANSI standards and TCNA guidelines for floor and walls.  To qualify to take these advance tests, ACT Certified Installers must have either successfully completed a Dept. of Labor approvied apprenticeship program or have passed the CTI - Certified Installer test offered by the Ceramic Tile Education Foundation (CTEF). ACT Certified Installers represent the pinnacle of performance in the tile trade and maintain a level of excellence superior to non-ACT certified installers.