Last month, I reflected on my journey in this industry, from the field to the office, and how growth comes from being willing to learn, adapt, and step outside of what’s familiar. As I think about tools—this month’s TileLetter theme—it’s clear that they played a major role in that growth every step of the way, but that extends beyond the hand tools we all rely on.

When I first got into this trade over 30 years ago, “tools” meant something very specific. I thought of a margin trowel, a notch trowel, and the old Superior 2A and 3A tile cutters. The 3A was for 12” tile, which at the time felt big, and the 2A handled anything 8” and smaller. That was the world I knew—if you had asked me back then whether someone in an office used tools, I probably would have said no. 

I couldn’t have been more wrong. No matter our role, we all rely on tools to do our jobs effectively. On the job-site, the installer depends on the right tools to produce quality work efficiently, from trowels to layout equipment to cutting tools. One example stands out: the score-and snap cutter.
I’ve seen mechanics spend unnecessary time setting up and breaking down a wet saw, or making repeated trips for cuts, when many of those cuts could be made quickly and accurately right at their workstation with a score-and-snap. The right tool, used the right way, saves time, increases productivity, and improves profitability. 

The same principle applies in the office.

Estimating software, digital takeoff tools, project management platforms, scheduling systems, and accounting programs are all tools. Not using them, or not using them well, is no different than choosing the wrong tool in the field. It creates inefficiencies, wastes time, and limits performance.

Tools are constantly evolving. Many of you saw that firsthand at Coverings 2026, where innovation continues to push our industry forward. Whether in the field or the office, the opportunity to improve is always there. 

But tools alone aren’t enough. We must develop the skills and discipline to use them properly. The combination of the right tools and the right knowledge of how to use them drives efficiency, consistency, and success.

Take a look at your operation, both in the field and in the office. Are you using the best tools available? And just as important, are you using them to their full potential? Because in this business, the right tools, in the right hands, make all the difference.

There is no better way to learn what tools are out there, and the best methods of utilizing them, than networking with industry peers. So, I’ll say it again, if you’re not involved, you’re missing out!

Sincerely,

Rod Owen
President, NTCA
Rod.Owen@ccowen.us